Hotel owner claims false bed bug report
The social media post was every hotel owner’s nightmare.
Granbury’s Comfort Suites, the post claimed, had bed bugs. And not only that, but the hotel refused to issue a refund to the guests who suffered bites and were forced to flee in the wee hours of the morning.
Owner Vipul Mehta denied those claims.
He told the HCN that the family in question was given a refund “right away” for the two rooms they booked, and also stated that no bed bugs were found in their rooms.
He provided to the HCN an exterminator’s invoice dated the day after the family’s June 1 stay.
“There are no signs or evidence of bed bugs at time of inspection,” the invoice states.
“I’ve never had to deal with this kind of issue,” said Mehta, who has been in the hotel business for many years.
Mehta said that the chain has “such a high reputation” and noted that last year he spent thousands on renovations to his hotel. He remodeled the lobby, installed new furniture, carpet, tile and LED lights, and painted rooms.
Mehta said that City Council members have utilized his conference rooms and that he donates regularly to local causes.
He can’t understand why someone would do this to him, unless it was to get free rooms.
Visit Granbury Executive Director Tammy Dooley said that she has no knowledge of the situation but feels that an investigation should be done before either side is accused.
She said that she wants Visit Granbury to assist local hotels in such situations.
“Obviously, all of the hotels want to provide good service, and nobody wants something like that to happen,” she said of the situation with Comfort Suites. “But if it does happen, we want to work with our hotels on how to respond appropriately.”
She added, “Nobody would intentionally do anything to hurt any of our guests; that’s how I feel about it.”
Dooley said she felt that it was “very commendable” of Mehta to reach out to the family to communicate with them directly.
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